Can I track my online order?

A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.

How long will it take to receive my order?

Typical production timing for our jewelry is between 3 and 6 weeks. As all of our jewelry is hand made to order, each piece has it’s own production timeline. Please check the specific “Item Details” section for average production timeline of your piece. Sometimes, we can accommodate rush orders, please email elishevahllc@gmail.com if you have a rush order inquiry.

How do you calculate Sales Tax?

All orders shipped within Texas are subject to sales tax. If sales tax is required in your state, it will be calculated at checkout.

What if I am not located in the Texas?

We work with clients all over the world remotely via phone and email. All rings and jewelry are shipped fully insured to any location globally.

Where are you located?

We are located in the sunny climate of Houston, Texas.

Is a Rush Option Available?

Some of our styles can be rushed, please email us at elishevahllc@gmail.com - we will let you know if a rush option is available for that specific piece.

Can I get a Custom Quote?

 Yes, please email us at elishevahllc@gmail.com to receive a quote on customizing one of our pieces. Our custom quotes are only valid for a month due to the increasing cost of materials. 

When is payment due for custom work?

We require a 20% non-refundable deposit to start the process of building your custom piece. The balance will be due once the piece is finished but prior to being shipped out to its final destination.  All diamonds and gemstones must be paid in full before we start the designing process. We ship 1 or 2 day insured shipping, and the customer will be required to sign for the package. We do not offer refunds for shipping costs, credit fees or items damaged in shipping. If your items are damaged upon arrival, please take detailed photos of the outside of the box, keep the box until a full investigation has been done, as well as the packaging materials and damaged item.  Email elishevahllc@gmail.com within three days of delivery to request a replacement. We are unable to issue a replacement without proper documentation.

Can I engrave my jewelry?

Yes! We can engrave the inside of almost all of our pieces with a date, initials, word, or note for an additional $75.00 fee per ring. We can use script or block font, and fit up to 15 characters. We can also customize certain rings with engraving on the outside for an additional fee (this depends on the scope of the engraving). Please email us before placing your order at elishevahllc@gmail.com about the engraving you would like to include so we can attach this to your order. Please note engraved pieces are non-refundable.

Do custom orders cost more?

 No! Custom orders do not cost more. We can make custom jewelry based on any budget, and work with you to craft your special piece based on your needs and preferences. To begin the custom design process, email elishevahllc@gmail.com

I have my own center stone, can you set it in one of your semi mount settings?

Yes! In most cases, but not all, we can accommodate. Please be prepared to provide details on your stone including color, clarity, size, shape, type, and value. We will need proof of payment or an insurance appraisal for your piece prior to having it shipped into our studio so we can properly insure it for you.  We will match any additional stones in the design to your center stone for color and clarity. Once your design is finalized and a deposit is put down on your ring, we will send you a prepaid insured shipping label and instructions on how to get your stone to our studio to incorporate into your jewelry. 

What kind of diamonds and gemstones do you use, and where do you get them?

We typically only work with natural diamonds and gemstones. Upon request, we can work with lab created diamonds or moissanite as the center stone in our rings. The most commonly used diamond quality in our diamond pieces are G-H in color, and SI1-2 in clarity. Every stone is hand selected for each piece and are eye clean (meaning they do not have any visible inclusions). 

The diamonds and gemstones we source are exclusively from reputable dealers who use ethical sourcing practices. We have personal relationships with these dealers, who all strictly adhere to Kimberly Process guidelines.  Our jewelry is handmade to order in the United States, so our manufacturing processes comply with some of the strictest labor and environmental regulations.

 Can I order my ring in a size that is not in the drop down?

 Most of  our rings can be made in half and quarter sizes. If you do not see your size in the drop down menu, simply email elishevahllc@gmail.com and we will send you an invoice noting your size request.

What if I want to try on a ring before purchasing?

 We offer two “virtual” try on options. You can email us a photo of your hand, and we can photoshop the desired ring onto your finger so you can visualize the ring. For many of our pieces that are created in CAD, we can create a hard plastic replica of the setting (without any stones) in your size for try on. These replicas will incur an additional fee and take us about a week to two weeks to create and ship to you. Please contact us at elishevahllc@gmail.com to order a replica or request a visualization.

Do you offer appraisals?

We provide appraisals for loose Diamonds and also work with 3rd party appraisers for an additional $250 that you can present to insure your piece.